VIP Account Manager

VIP Account Manager (Remote)

B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe and we recruit the best talent globally, regardless of location.

We are looking for a driven and experienced VIP Account Manager to join our team. In this role, you will be responsible for developing and nurturing strong relationships with our high-value VIP players, playing a pivotal role in fostering customer satisfaction, enhancing loyalty, and driving revenue. If you have outstanding communication skills, a strong customer-focused mindset, and the ability to collaborate effectively with internal teams, we’d love to hear from you.

Areas of Responsibility

• Act as the primary contact for a portfolio of high-value VIP customers.
• Build and maintain strong relationships with key accounts, fostering customer satisfaction and loyalty.
• Understand each VIP customer’s unique needs, preferences, and playing habits to deliver personalized support and assistance.
• Proactively engage with VIP customers, providing tailored assistance, addressing inquiries, and resolving issues swiftly.
• Collaborate closely with internal teams, such as customer support, marketing, and product development, to ensure smooth account management and a seamless customer experience.
• Identify opportunities to enhance the VIP experience through customized promotions, bonuses, and exclusive offers.
• Recognize and act on up-sell and cross-sell opportunities within the VIP customer base.
• Track and analyze key account metrics to spot trends and develop strategies for revenue growth.
• Educate VIP customers about the loyalty program, highlighting benefits and tips for maximizing their rewards.
• Collect customer feedback to continuously refine the VIP program and elevate the overall customer experience.
• Advocate for VIP customers’ needs within the organization, ensuring their feedback is considered and concerns addressed.
• Stay informed on the latest trends and developments in the social gaming industry, including competitor activities, to identify opportunities and challenges.
• Provide insights and recommendations to the management team based on market trends and customer feedback, driving growth and maintaining a competitive advantage.

What we are looking for...

• Native or fluent in Spanish and English skills, both written and oral.
• Experienced in sports with an in-depth understanding of the U.S. sports market, popular sports types, and a strong passion for the industry.
• Proven experience as an Account Manager, host or a similar role involving customer hospitality and care.
• Experience working within an online Sportsbook and Casino.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with VIP customers.
• Strong customer focus and a passion for delivering exceptional service.
• Analytical mindset with the ability to interpret data and make data-driven decisions.Self-motivated, result-oriented, and able to work independently as well as part of a team.
• Familiarity with CRM systems and customer service software is a plus.
• Knowledge of online marketing or sales strategies and loyalty programs is a plus.
• Flexibility to work when your players are active.

Benefits:

• Competitive salary
• Flexibility and remote work
• Training and development
• International collaboration with our teams based around the world
• Fast growing business where the sky's the limit for your career