Player Operations Specialist

Bullfinch Recruitment are proud to be working with Patrianna, who are looking for a Player Operations Specialist to join their team!

About the role:

At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritizes innovation and excellence in everything we do.

We are seeking a detail-oriented Operations Specialist with a focus on fraud prevention, KYC compliance, and payment management to join our expanding team.

If you’re eager to make a significant impact in a fast-paced, forward-thinking company dedicated to being a leader in the gaming industry, we would love to hear from you!

Areas of Responsibility

• Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data.

• Conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels, including processing of KYC profiles and conducting Enhanced Due Diligence (EDD) reviews on high-risk customers.

• Ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks.

• Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices, as well as making decisions regarding account resets, redemptions, and bonus declines.

• Reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity, money laundering, or other anomalies.

• Assisting other departments with payment-related queries and investigating any discrepancies in the system.

• Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance.

• Providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases.

• Reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision to ensure effective operational management.

What we are looking for...

• Minimum of 2+ years of experience in a KYC (Know Your Customer), Payments or Risk Specialist role

• Bachelor's degree in any course or at least 2 years in college.

• Preferably with experience dealing with USA/European Gaming accounts.

• Can communicate in written and spoken English in a business environment.

• Ability to multi-task, prioritize, and manage time effectively without micro-management.

• Has interpersonal, communication and presentation skills.

• Has problem-solving and decision-making abilities.

• Has analytical skills and must be keen to details.

• Has the ability to cope under pressure.

• Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems

• Has commercial awareness and the ability to understand broad business issues.

Important Requirements

• Willingness to work outside on a shifting schedule/weekend/holidays

• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:

• PC – Intel i5 4th Gen (or higher) – self provided

• Minimum OS Version: Windows 10 or higher

• Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)

• Minimum RAM: 8 GB

• Minimum HDD Space: 1 GB

• Headset: USB Headset (noise-canceling)

• Web Camera (for team meetings)

• Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

• Backup Internet provider

Benefits

• Competitive salary

• Flexibility and remote work

• Training and development

• International collaboration with our teams based around the world

• Fast growing business where the sky's the limit for your career