Payments Manager- Operations

We are partnered with Patrianna who are on the lookout for a Payments Manager to join their team in Gibraltar! 

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.

As the Payments Manager you will be responsible for operations, fraud, & chargebacks, and will ensure their payments portfolio operates smoothly and securely. This role requires expertise in fraud prevention, chargeback management, and risk mitigation to support a seamless and secure user experience. You will work closely with the fraud team, handle compliance requirements, and ensure all operational aspects of payments meet industry standards for security and efficiency.

Responsibilities:

• Manage day-to-day operational aspects of payment processes, focusing on fraud prevention, chargeback resolution, and regulatory compliance.
• Develop and maintain relationships with PSPs and providers, ensuring compliance with fraud, KYC, and risk management protocols.
• Liaise with the fraud and risk management teams to identify potential vulnerabilities and ensure processes align with industry best practices.
• Monitor payment performance metrics to proactively identify fraud patterns and recommend actions to reduce chargebacks and optimise risk management.
• Lead the fraud prevention strategy, conducting regular reviews and audits to strengthen detection and reporting systems.
• Manage compliance and risk aspects of payment provider onboarding, ensuring providers meet company and regulatory standards.
• Work closely with Treasury and Finance on operational needs, including fund management, currency requirements, and reconciliation processes.
• Support the development of operational documentation, ensuring the entire team is aligned with updated fraud and compliance protocols.

Key Skills:

• Fraud and Chargeback Management: Proven experience in managing fraud detection systems, chargeback processes, and risk mitigation strategies.
• Operational Excellence: Expertise in overseeing day-to-day operations, ensuring payment processes run efficiently and securely.
• Compliance Knowledge: Strong understanding of compliance, KYC, and fraud prevention requirements, with a proactive approach to risk management.
• Analytical Skills: Ability to analyse operational metrics and performance reports to identify trends, risks, and areas for improvement.
• Communication Skills: Effective verbal and written communication skills to clearly present risk assessments and updates on fraud prevention strategies.
• Stakeholder Management: Experience collaborating with cross-functional teams, ensuring alignment on risk management and operational procedures.

Preferred Background:

• Hands-on experience with fraud management, chargeback resolution, and operational compliance in the payments industry.
• Understanding of regional compliance and fraud prevention standards across multiple markets, with a preference for experience in high-risk regions.
• Strong organizational skills, with the ability to coordinate across multiple teams and prioritise operational security and efficiency.
• Previous experience working within the iGaming industry is essential.

Benefits:

• Highly competitive salary, based on experience and capabilities
• Annual leave + bank holidays
• Private Healthcare Cover
• Summer and winter global gathering
• Plus the opportunity to join a fast-growing business where the sky's the limit.