HR Manager

HR Manager: Philippines

Reports to: HR Director.

Drive Talent Excellence and Employee Success as HR Manager at Patrianna!

Join Patrianna, a globally distributed team of company builders dedicated to creating the best game experiences on the market. We’re seeking a proactive and people-focused HR Manager based in the Philippines (remote) to support and elevate our talented local teams, primarily in Customer Support and Player Operations (risk, fraud, payments).

About Us: At Patrianna, we thrive on speed and bold ideas! We're on the hunt for exceptional talent—innovators and go-getters ready to elevate our business to new heights. We're passionate about creating exceptional gaming experiences for millions of players around the world, operating at the intersection of technology and entertainment, our aim is to deliver innovative solutions to enhance user experiences in social gaming.

Role Description:

As HR Manager, you will play a pivotal role in managing and supporting our workforce in the Philippines, primarily composed of Customer Support and Player Operations professionals in a contact centre environment. Reporting to the global HR leadership, you will ensure smooth operations, foster employee engagement, and help our teams thrive in a dynamic, remote setting.

Key Responsibilities:

• Recruitment: Managing the onboarding process from offer paperwork through to successful integration into the organization.

• Employee relations: Acting as the first point of contact for employee inquiries, concerns, and issues, ensuring timely and effective resolution.

• Talent management: Partnering with department heads to identify talent needs and ensuring alignment with organizational goals.

• Career development: Supporting initiatives to upskill and provide resources for employees to reach their potential.

• Retention: Developing and implementing strategies to retain top talent in competitive markets.

• Performance management: Supporting managers with performance evaluations and driving initiatives to improve productivity and engagement.

• Compliance: Ensuring adherence to local labour laws and maintaining up-to-date employee records.

• HR administration: Managing policies and procedures that meet the needs of a remote, globally distributed workforce.

• Culture and engagement: Organizing virtual and in-person initiatives to enhance team morale and connectivity in a remote setting.

Candidate Specification:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 5+ years of HR experience, preferably in a contact centre or gaming environment.

• Proven track record of supporting remote teams in a fast-paced, dynamic industry.

• Familiarity with HR best practices in the Philippines, including labour laws and compliance.

• Strong interpersonal and communication skills, with the ability to connect with employees at all levels.

• Exceptional organizational and multitasking abilities to manage competing priorities.

• A proactive and solutions-oriented mindset with a passion for driving employee success.

• Experience with HR systems and tools to streamline processes and reporting.

Why Join Patrianna?

• Competitive compensation rewarding your skills and contributions.

• Career development opportunities to grow and advance within a globally dynamic team.

• Remote flexibility to work from anywhere in the Philippines while supporting a diverse and talented workforce.

• Team spirit in a collaborative and supportive culture that values innovation and excellence.

Ready to Shape HR Success at Patrianna?

Apply now to join our team as HR Manager and play a critical role in empowering our teams and building a thriving workplace culture. Together, let’s redefine the gaming industry with unparalleled talent and innovation!