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    Account Manager

    • On-site, Hybrid
      • New York, New York, United States
    • Bullfinch Recruitment

    Job description

    If you're passionate about client relationships and eager to contribute to the growth of an innovative company in the tech space, we'd love to hear from you!

    Bullfinch Recruitment is partnering with a dynamic and growing client in the customer engagement technology sector. The company empowers businesses to build meaningful, personalized connections with their audiences through cutting-edge solutions and expert support. We're looking for an Account Manager to join their team and help manage and grow relationships with key clients. This is a unique opportunity to contribute to the growth of customer partnerships and drive success through proactive client engagement.

    Job requirements

    Key Responsibilities:

    Client Account Management & Relationship Building

    • Serve as the primary point of contact for a portfolio of designated client accounts.

    • Build and maintain strong, long-term relationships with clients by providing proactive communication and excellent service.

    • Lead Quarterly Business Reviews (QBRs) to assess client performance, align on goals, and strategize for future initiatives.

    • Cultivate trusted advisor relationships with key stakeholders, including C-suite executives.

    Business Development

    • Identify opportunities to expand customer relationships through cross-selling, upselling, and identifying new revenue streams.

    • Lead the contract negotiation process, from proposal through to closure, ensuring client needs are met and exceeded.

    Reporting & Operations

    • Track and manage client interactions, maintaining detailed records using CRM tools (e.g., HubSpot).

    • Prepare and deliver regular account status reports to clients and internal teams, highlighting key metrics and areas of focus.

    • Forecast key account metrics, such as sales, revenue, and other performance indicators.

    • Oversee the creation and submission of RFPs, ensuring they meet quality standards and deadlines.

    Client Advocacy & Collaboration

    • Represent client needs internally, working closely with cross-functional teams to deliver tailored solutions.

    • Address client concerns promptly and efficiently, escalating complex issues as needed.

    • Ensure the seamless delivery of solutions that align with client objectives, ensuring high levels of satisfaction and loyalty.

    Experience & Qualifications:

    • Minimum of 2 years of experience in a tech/SaaS environment in roles such as Account Manager, Customer Success Manager, or similar.

    • Background in sports, betting, or gaming industries is highly preferred.

    • Proven ability to communicate effectively with all levels of stakeholders, particularly C-suite executives.

    • Experience delivering customized, client-focused solutions and services.

    • Strong organizational skills with the ability to manage multiple accounts and projects simultaneously.

    • Excellent verbal, written, and presentation skills.

    • Knowledge of SaaS customer management, data-driven decision-making, and consumer behavior is a plus.

    • Proficiency in an additional language is a bonus.

    Location: NYC, Hybrid role

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